Citron Brothers Plumbing Heating
Review Summary
- Positive: Impeccable work, smooth process, professional office staff, competitive pricing, excellent cleanup, punctual, knowledgeable, polite, responsive, quick response time, issue identification and resolution, kind and articulate customer service, timely fixes, neat work, easy appointment scheduling, professional work, explained everything, caring, reliable billing, effective problem-solving.
- Negative: One instance of poor service: Sent wrong specialist, made a mess, damaged property, and used temporary fix.
- Mixed: One customer found the price high but appreciated the effective service.
Reviews
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(33 reviews)
Steve Lipton
Not only was the work that the plumbers did in our bathroom impeccable, the whole process was smooth and easy. The office staff is very professional and on top of everything. The price we paid for the services was competitive with other estimates. And the cleanup was better than i have ever experienced before. I cant wait to do the next bathroom!
Ann M
I'm impressed! They were punctual, they were professional/knowledgeable, and they were polite. They topped it off by cleaning up before they left. I also would like to mention the office staff. They are always responsive to any of my questions which is very helpful for someone like me who has no knowledge about how things work in the plumbing field.
Barbara Grossman
Management company recommended Citron Bros. They were supposed to send plumbers to assess the problem. Instead they sent a Rooter specialist. He made a terrible mess, ruining my wood floor. Never covered the floor nor ask me for protection. Also broke a part of a pipe and replaced it with a temporary part. Sloppy work. I am hoping that he did clear up the clogged pipes. Time will tell.
Emma Harlow
Quick response time. I was able to get a plumber right away. The technicians were great at identifying the issue and resolving my plumbing problem. I was very pleased with the service provided; office staff also provided exceptional customer service, very kind and articulate. I appreciate their professionalism
THUC NGA NGUYEN THI
I was very pleased with the service provided; office staff also provided exceptional customer service, very kind and articulate. I appreciate their professionalism.
Michael Roth
The plumber came saw the problem and fixed in a timely manner. The 2 associates that were sent fixed all the problems were polite & clean in doing there job. They are a credit to the company!
Lance Wachenheim
It was easy to make an appointment. They arrived on time. The work was performed very professionally. They explained everything, were caring, & they were very neat. They billed me as promised. I will definitely use them again for my plumbing needs.
Noreen Connell